EN 15838 - Quality management system certification for customer contact cen

Briefly

Certification according to the EN 15838 standard deals with customer contact centres that provide services to customers. (call centres, direct marketing, customer phone lines etc.)

Description

The EN 15838 certificate issued by an independent, accredited certification body guarantees that a quality management system has been implemented, documented, used, maintained and improved by the supplier of customer contact services.

Certified organisations can promote themselves as certificate holders in their promotional materials and can include the URS certification logo free of charge.

Why EN 15838 - Quality management system certification for customer contact cen?
  • guarantees high quality of provided services and products
  • implements an international standard in the company
  • reduces operational costs
  • increases effectiveness across the whole organisation
  • increases customer trust in your organisation as a safe supplier of services

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